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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Paper Jam Fuser Message
If it is difficult to remove the paper from the Fuser, raise both colored Fuser separator levers to the position for envelope printing, and then remove the paper. Remove any jammed paper or obstruction, such as pieces of paper, staples or paper clips from the: . If Jammed Paper or Obstructions Have Been Cleared, Open and Close the Top Cover Again . more...
- Smears and Smudges on the Prints
Rotate the Toner Cartridge carousel to move each of the specified Toner Cartridge colors to the exchange position, for removal and inspection: . NOTE: Step 6 must be followed completely, including closing the Top Cover and Front Cover, before proceeding to the next color Toner Cartridge. For each Toner Cartridge, either re-install the undamaged cartridge or install a new Toner Cartridge, if necessary: . more...
- Error 17 - Toner Carousel Message
Remove all Four Toner (Dry Ink) Cartridges, Power OFF the Printer, Wait 10 Seconds, Power ON the Printer, and Then Re-install the Cartridges . Rotate the Toner Cartridge carousel to move each of the specified Toner Cartridge colors to the exchange position, for removal. NOTE: Step 6 must be followed completely, including closing the Top Cover and Front Cover, before proceeding to the next color Toner Cartridge. more...
- Cannot Rotate Cartridge Message
Use the Manual Override Button to Rotate the Toner Carousel and Remove all Four Toner (Dry Ink) Cartridges . The steps below will allow the manual removal of all four Toner Cartridges without damaging the Toner Carousel. NOTE: The Manual Override button must be held down until all four Toner Cartridges are removed. more...
- How To Replace the Toner (Dry Ink) Cartridge
NOTE: If Toner Out Action on the Quality / Toner Out Action menu is set to 'Stop,' the message 'Replace X Toner' (where 'X' represents the color of the Toner) will be displayed when a Toner Cartridge is empty. Rotate the Toner Cartridge carousel to move the specified Toner Cartridge color to the exchange position for replacement. Before inserting the new Toner Cartridge, make sure that the color of the cartridge to be installed is the same as the label on the Toner Cartridge carousel. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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